Important update for patients enrolled in Medicaid

 

Make sure your contact info is up-to-date in Medicaid so you don’t miss important updates. 

Starting on January 1, 2027, a new federal rule will require some people who have Medicaid coverage to show they are working, going to school, volunteering in the community, or participating in job training to keep their health coverage.  

What does this mean for you?  

If work requirements for Medicaid coverage apply to you, the New York State Department of Health marketplace will send you a notice by mail (or email if you chose electronic notices) about upcoming changes by Sept. 1, 2026.   

If you’re enrolled in Medicaid through the marketplace, you need to make sure your contact information is up to date for the account, including phone number, email, and home address so you can receive important information from the state.  

If you are enrolled in Medicaid through the marketplace, you can update your contact information in these ways:  

• Go to your New York State of Health account at nystateofhealth.ny.gov.  

• Meet with an enrollment assistor who can help you update your account.  

• Call the New York State of Health Customer Service Center at 1-855-355-5777 (TTY: 1-800-662-1220). 

Need more information?  

Evergreen’s Financial Counseling Center is available from 8am to 5pm Monday-Friday, and Tuesday until 7pm. Contact us at 716.847.2441 (press option 7), or walk into our 206 South Elmwood Avenue location.  

Visit https://info.nystateofhealth.ny.gov/stay-covered to find more information about upcoming changes and who will be affected.