For the most updated information about our hours of operation, services, procedures and Coronavirus, please visit our COVID-19 page.

Our COVID-19 testing site will close on August 27. Click here for additional information.

Frequently Asked Questions

Our team is dedicated to helping you get the care you need and deserve. If we don’t answer your question here, contact us.

Is Primary & Specialty Care accepting new patients?

Yes! Learn more about becoming a patient.

Do I need insurance to receive services?

Our testing and syringe exchange do not require you to have insurance, but many of our other services do. However, our team at the Financial Counseling Center can help you get signed up if you are not insured or don’t have the best type of insurance to fit your needs.

What insurance does Evergreen accept?

Evergreen accepts the following insurance:

  • ADAP & PrEP-AP (also known as NYS Uninsured Care Program)
  • Aetna
  • Beacon Health
  • Blue Cross/Blue Shield
  • Cigna
  • Fidelis
  • Independent Health
  • Martin’s Point
  • Medicaid
  • Medicare – Part B
  • Multiplan
  • MVP
  • Tricare (Humana Military)
  • United Healthcare
  • Univera
  • Wellcare
  • YourCare

Every program and service has different insurance requirements and coverage options. Our Financial Counseling Center can help you understand your coverage or enroll in a plan that meets your individual needs.

Evergreen Health offers services to all patients regardless of inability to pay. Discounts for services are offered based on income and family size. For more information, contact our Financial Counseling Center.

Please note that Evergreen does not accept workers’ compensation.

What do I need to bring with me to an appointment?

Bring a form of identification and your insurance card. You won’t need to provide these for all services, but they are good to have on-hand just in case. If you have an appointment with the Financial Counseling Center, you may need to bring more documents. Call our team ahead of time so you know what to bring.

Who do I contact if I have a question about a bill?

Our Financial Counseling Center team will be happy to help you understand your bill or make a payment.

What services are available by walk-ins?

Many of our services are available by walk-in, including our syringe exchange, Harm Reduction Center services and STI/STD, HIV and hepatitis C testing. Services such as Primary and Specialty Care, Mental Health Counseling and Substance Use Counseling require appointments.

Is parking available for patients?

Lot parking is available at our Elmwood Avenue, Bailey Avenue and Prather Avenue locations. Street parking is available at our Mathews building and 5th St. location.