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Frequently Asked Questions

Our team is dedicated to helping you get the care you need and deserve. If you have a question that is not answered here, contact us.

Is Primary & Specialty Care accepting new patients?

Yes! Learn more about becoming a patient.

Do I need insurance to receive services?

Evergreen Health accepts a wide range of insurance plans and does not turn patients away due to their inability to pay. For uninsured or underinsured patients, we offer a sliding fee discount program to provide care to patients at a cost they can afford. Our Financial Counseling Center is here to help you with all the financial components of your healthcare.

What insurance does Evergreen accept?

Evergreen accepts the following insurance:

  • ADAP & PrEP-AP (also known as NYS Uninsured Care Program)
  • Aetna
  • Beacon Health
  • Blue Cross/Blue Shield
  • Cigna
  • Fidelis
  • Independent Health
  • Martin’s Point
  • Medicaid
  • Medicare – Part B
  • Molina (formerly YourCare)
  • Multiplan
  • MVP
  • Tricare (Humana Military)
  • United Healthcare
  • Univera
  • Wellcare

Each program and service have different insurance requirements and coverage options. Our Financial Counseling Center can help you understand your coverage or enroll in a plan that meets your individual needs.

Evergreen Health offers services to all patients regardless of inability to pay. Discounts for services are offered based on income and family size. For more information, contact our Financial Counseling Center.

Please note that Evergreen does not accept workers’ compensation.

What do I need to bring with me to an appointment?

Bring a form of identification and your insurance card. You won’t need to provide these for all services, but they are good to have on-hand just in case. Prior to your first Primary Care visit, call your insurance company to complete a PCP change. If you have an appointment with the Financial Counseling Center, you may need to bring more documents. If you’re unsure, call our team ahead of time so you know what to bring.

Who do I contact if I have a question about a bill?

Our Financial Counseling Center team will be happy to help you understand your bill or make a payment.

What services are available by walk-ins?

Many of our services are available by walk-in, including our syringe exchange, drug user services and STI/STD, HIV and hepatitis C testing. Services such as Primary and Specialty Care, Mental Health Counseling and Substance Use Counseling require appointments.

Is parking available for patients?

Lot parking is available at our Elmwood Avenue, Bailey Avenue and Prather Avenue locations. Street parking is accessible at our Mathews building and 5th St. location.