For the most updated information about our hours of operation, services, procedures and Coronavirus, please visit our COVID-19 page.

If you’re an Evergreen patient, click here to find out what you should do if you’re interested in receiving the COVID-19 vaccine.

COVID-19 (Coronavirus) Update

(Updated as of 5/14/2021)

Evergreen Health’s top priority is the health and well-being of its patients. We are closely monitoring the COVID-19 and are taking precautions to ensure we do our part to limit transmission and keep our patients, employees, visitors and the community safe and healthy. Together, we hope to slow down the transmission of the virus throughout the community–while continuing to care for our patients.

On May 13, 2021, the Centers for Disease Control and Prevention released new mask guidance for fully vaccinated individuals when indoors and outdoors. At Evergreen, we are continuing to require face coverings for patients, employees and visitors. Please respect our commitment to safety as we continue to consider thoughtful and strategic ways to introduce our new normal.

COVID-19 Vaccine Information

Evergreen is part of New York State’s COVID-19 Vaccine Program. We follow the New York State Department of Health guidelines for vaccine distribution. If you are a current Evergreen patient and are interested in getting a vaccine, your primary care provider here will contact you when vaccines become available to patients. We will let you know when more information becomes available.

Evergreen Health Buildings

Buildings – Temporarily Closed – The following public buildings are closed to patients temporarily. Any questions or issues should be directed to our main line, (716) 847-2441.

  • W. 5th St. – 408 West 5th Street, Jamestown
  • 3297 Bailey Ave, Buffalo, NY 14215 (Evergreen Health)

Buildings – Open – The following public buildings remain open.

  • Elmwood Ave. – 206 South Elmwood Avenue, Buffalo. Patients are encouraged to call (716) 847-2441 to advance for medical services.
  • Prather Ave. – 320 Prather Avenue, Suite 200A, Jamestown. Patients are encouraged to call (716) 664-7855 in advance for medical services.
  • Elmwood will be open Monday and Wednesday through Friday, 8:00 a.m. to 5:00 p.m. with extended hours of 8 a.m. to 7 p.m. on Tuesday. Prather Avenue in Jamestown will be open Monday through Friday, 8:30 a.m. to 4:30 p.m.


Continuing Patient Services

Our medical services, behavioral health, drug user health, harm reduction and facilities teams have worked together to find ways to continue vital patient services. The following services remain open:

If you have an appointment scheduled and are feeling healthy, you can come to your appointment. If you have an appointment, but are not feeling well or are experiencing the symptoms above, please call (716) 847-2441 before you come in.

If you are scheduled to have a telehealth visit with a medical provider, please watch the following video tutorial on how to connect to your telehealth appointment. Click here.

For your protection, we ask that you adhere to the Governor’s order that everyone must wear a mask in public. If you do not have a mask, you can use a scarf, handkerchief, t-shirt or other piece of fabric to cover your mouth and nose while you’re inside our building.


  • Evergreen Pharmacy: We offer free home delivery to all eight counties in WNY. The Evergreen Pharmacy is committed to serving the community and taking every precaution to ensure your safety during this time, including implementing stringent cleaning protocols. Although we have always offered free home delivery, social distancing makes now a better time than ever to take advantage of our services. If you would rather pick up in person, that is also available, along with free consultations and medical screenings for drug interactions and allergies by our on-site pharmacists. Call us today so we can coordinate your refills!
  • The Syringe Exchange Program in Jamestown has relocated to 320 Prather Ave., Suite 100. The hours will be 8:30 a.m. to 4:30 p.m., Monday through Friday.
  • The food pantry at 206 S. Elmwood Ave. is now open.
  • Syringe Exchange is still open at 206 S. Elmwood Ave.
  • Locations for Testing, PrEP and Sick Visits – Beginning March 23 — All testing and PrEP services will take place on the 2nd Floor in the Primary and Specialty Care practice. All sick visits will take place on the Mezzanine level.


What is COVID-19

2019 Novel (New) Coronavirus is a virus that causes a disease called COVID-19 and can lead to flu-like symptoms including fever, cough and shortness of breath. Coronavirus is now considered a global pandemic according to the World Health Organization.

If you have recently been tested for COVID-19, please read the Erie County Department of Health COVID-19 Packet linked here.


The State of COVID-19 in Erie County

At this time, the Erie County Department of Health reports there are multiple confirmed cases of Coronavirus in Erie County. State and county public health officials continue to test for COVID-19 and monitor those who test positive for the virus. Erie County is currently in a state of emergency as a result of Coronavirus.


  • Dry cough
  • Fever
  • Shortness of breath
  • Vomiting or diarrhea

How to Prevent Community Spread

The virus is thought to spread mainly from person-to-person, and community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

  • Social distancing – A public health practice that aims to prevent sick people from coming in close contact with healthy people in order to reduce opportunities for disease transmission. The CDC defines social distancing as it applies to COVID-19 as “remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet) from others when possible.”
  • Wash your hands – Wash your hands with soap and water for at least 20 seconds after using the bathroom, before eating and after blowing your nose, coughing or sneezing.
  • Cover your cough – If you have a cough use appropriate wellness etiquette; cover your cough by coughing into your sleeve. If you observe a patient coughing, assist them in getting a mask to wear.
  • Sanitize – Continue to use hand sanitizer as available. Sanitize your work stations and personal electronics regularly with disinfectant wipes.

HIV/Compromised Immune System Patients – For people living with HIV or compromised immune systems, the New York State Department of Health recommends the same guidance for all when it comes to COVID-19. HIV has not been specifically identified as a risk factor, but is included when recommendations refer generally to immune-compromised individuals. In accordance to the CDC, people who 1) Had contact with a person with COVID-19 or traveled to an “affected area” and 2) In the following 14 days experienced fever, cough or shortness of breath, should call their medical provider.

What’s New at Evergreen

COVID-19 Response Team – Formed a COVID-19 response team to ensure that our organization is ready to adapt and respond to Coronavirus. As a healthcare organization we take our responsibility to our patients very seriously, and while continuing to serve our patients, we are doing everything we can to limit exposure by reducing the number of staff and patients in our buildings.

Wellness Table and Daily Patient and Employee Screenings – We have implemented a Wellness Table check-in system in the lobby at 206 S. Elmwood Ave. in Buffalo and at 320 Prather Ave. in Jamestown to screen patients and employees for fever and unwell symptoms. This helps to identify people with symptoms immediately so we can quickly direct them accordingly.

All of our medical services, behavioral health services, drug user health services, testing services and pharmacy remain open.